Shipping & Returns
You may return in items in new conditions within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
This return policy only applies to purchases made directly through infirayoutdoor.com.au and applies only to end consumer sales (therefore excluding wholesale customers such as firearms stores, outdoor stores etc.)
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 6 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (1 to 3 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the Australia and New Zealand. Note that there are restrictions on some products, and some products must have export permits which will take time to process when shipping to international destinations.
We do not charge for shipping. All our goods are shipped via Australia Post Express with Signature on delivery. However, International shipments might be delivered through other companies.
More T&Cs in detail:
Customer Agreement – This Agreement is a contract between you and InfiRay Technologies Pty Ltd. It sets out the terms and conditions under which you may purchase products online from InfiRay Technologies Pty Ltd.
Please read the following terms and conditions carefully before placing your order on InfiRay Technologies Pty Ltd website. By completing the customer application process and using InfiRay Technologies Pty Ltd website, you agree to be bound by the terms and conditions of this Agreement.
In these Conditions:
“Agreement” means an agreement between You and InfiRay Technologies Pty Ltd to supply Goods. The Agreement consists of the Order and these Conditions.
“Conditions” means these Conditions and any agreed written variations.
“Delivery Address” means the address to which the Goods are to be delivered as stated on the Order.
“Goods” means Goods described in an Order and includes packaging.
“Intellectual Property Rights” includes all rights in respect of copyright, trademarks, patents, designs, protection of confidential information and circuit layouts, whether arising under statute or otherwise.
“Minimum Amount” means the minimum amount (excluding the Delivery Charge) required to place an Order with InfiRay Technologies Pty Ltd.
“Order” means an order by You to purchase Goods from InfiRay Technologies Pty Ltd.
“Product List” means the list of Goods displayed on InfiRay Technologies Pty Ltd Internet site as amended from time to time.
“Delivery Charge” means the fee payable to InfiRay Technologies Pty Ltd in respect of delivery of the Goods and handling costs associated with processing your Order.
2.1 What is the Agreement?
The entire agreement between You and InfiRay Technologies Pty Ltd for the purchase of Goods by You from InfiRay Technologies Pty Ltd is:
(a) these Conditions; and
(b) the terms of the Order.
2.2 When the Agreement is formed
An agreement exists between You and InfiRay Technologies Pty Ltd once:
(a) InfiRay Technologies Pty Ltd accepts an Order; or
(b) InfiRay Technologies Pty Ltd receives the Order and does not reject it within fourteen days.
2.3 Each Order is a separate agreement.
If You owe money to InfiRay Technologies Pty Ltd under one agreement, InfiRay Technologies Pty Ltd may set-off that money against any money that You owe to InfiRay Technologies Pty Ltd under another agreement. If InfiRay Technologies Pty Ltd owes money to You under one agreement InfiRay Technologies Pty Ltd may set-off that money against any money that it owes You under another agreement.
3.1 Application to be completed
You must complete a customer application before placing an Order for Goods on InfiRay Technologies Pty Ltd website. You warrant that all information and data provided by You in the customer application is accurate, complete and up to date. You will promptly inform InfiRay Technologies Pty Ltd if there is any change to this information or data.
3.2 Set up costs
You are responsible for any costs associated with accessing the InfiRay Technologies Pty Ltd website and placing orders for Goods InfiRay Technologies Pty Ltd website including any Internet provider fees.
PURCHASE ORDERS & DELIVERY OF GOODS
You will place an Order on InfiRay Technologies Pty Ltd website by selecting Goods and pressing the “Submit Order” button. Orders will be deemed to have been received by InfiRay Technologies Pty Ltd at the time of successful transmission of the Order. An Order must be equal to or more than the Minimum Amount.
4.2 Delivery of the Goods
InfiRay Technologies Pty Ltd will endeavour to deliver the Goods to You at the Delivery Address within 48 hours of the next working day of sending an order. The Goods will be delivered regardless of whether or not any person is at the Delivery Address to receive the Goods.
Goods are send via express post and with signature on arrival.
4.3 Delivery Charge
You will be advised by InfiRay Technologies Pty Ltd of the delivery charge (or such other fee as may be specified by InfiRay Technologies Pty Ltd) in respect of each Order.
RISK & TITLE IN THE GOODS
5.1 Risk and Title
Property and risk in the Goods passes to You upon delivery and payment of the Goods to the Delivery Address.
5.2 Returns or Refunds
You can contact InfiRay Technologies Pty Ltd immediately (email address is to be advised), if there is a problem with the quality of the Goods you have purchased. Goods can be returned with 100% refund, providing the goods are in new condition. We will assess your request for a credit or refund of the purchase price. The return goods are limited to within fourteen (14) days of the goods being received, this includes customers change of mind. Outside this time, there will be no refunds.
This return policy only applies to end consumer sales purchased through infirayoutdoor.com.au and does not include wholesale customer sales or end consumer sales through our retailer network.
PRICE OF GOODS & PAYMENT
6.1 Price of Goods
The price of the Goods you must pay will be the price shown on the Product List at the time you order the Goods.
6.2 Delivery Charge
You also agree to pay the Delivery charge in respect of each Order.
6.4 Method of payment
You shall pay for the Goods at the time of order and Orders may paid by credit cards (Bankcard, MasterCard, Visa,). InfiRay Technologies Pty Ltd also accepts direct bank transfers payable to InfiRay Technologies Pty Ltd
PACKAGING & LABELLING OF GOODS
InfiRay Technologies Pty Ltd aims to include in the Product List up-to-date pictures of the Goods. At times, the picture of the Goods on the Product List may differ from the Goods actually supplied to You.
OUT OF STOCKS
You will be advised by email from InfiRay Technologies Pty Ltd if goods you order are out of stock, unless the website clearly stated that it is a “backorder”.
INTELLECTUAL PROPERTY RIGHTS
9.1 You acknowledge that InfiRay Technologies Pty Ltd or its related corporations own or are licensed to use all Intellectual Property Rights in InfiRay Technologies Pty Ltd (including, but not limited to, any images, photographs or text which appears on the site). You agree that You will make no representation to the contrary, and that You must not use or copy InfiRay Technologies Pty Ltd in any manner which is inconsistent with the rights of the owner or licensee of such Intellectual Property Rights.
9.2 You acknowledge that any trademarks or logos which appear on InfiRay Technologies Pty Ltd website are owned by or licensed to InfiRay Technologies Pty Ltd or its related corporations, and that You must not do anything to prejudice the rights of the trademark owner or licensee to such trademarks or logos.
10.1 You acknowledge that InfiRay Technologies Pty Ltd is provided “AS IS” and that InfiRay Technologies Pty Ltd is not making and has not made any warranty or representation as to InfiRay Technologies Pty Ltd’ suitability for any particular purpose. You agree that in using InfiRay Technologies Pty Ltd website, You are not relying on any statement or representation made by InfiRay Technologies Pty Ltd which is not expressly contained in this Agreement.
10.2 You agree that any liability of InfiRay Technologies Pty Ltd arising out of or in connection with any breach of any express or implied warranty or condition in respect of goods supplied to You through use of InfiRay Technologies Pty Ltd (other than a condition or warranty implied by legislation which does not permit InfiRay Technologies Pty Ltd’ liability to be limited as stated in this clause 10.2) will be limited to: – if the condition relates to goods, the replacement of the goods or the supply of equivalent goods; and
10.3 You agree that the entire risk arising out of installation, down loading, use or performance of any software remains with You. To the extent permitted by law, You release and discharge InfiRay Technologies Pty Ltd and its related corporations from all forms of direct, special, indirect or consequential loss or damage (including loss of profits, loss of data or loss or damage that may reasonably have been supposed to have been in the contemplation of the parties as at the date of this Agreement) arising out of or in connection with InfiRay Technologies Pty Ltd or this Agreement, including, without limitation, loss or damage caused by the negligence of InfiRay Technologies Pty Ltd or its related corporations.
NOTIFICATION OF CHANGES
InfiRay Technologies Pty Ltd may add to, delete, or otherwise change any of the terms of this Agreement by giving You notice as provided in clause 15. Your use of InfiRay Technologies Pty Ltd after notice will constitute your deemed acceptance of such changes.
PRIVACY & SECURITY
InfiRay Technologies Pty Ltd may terminate or suspend this Agreement at any time by delivering notice (as specified in clause 15) or by sending You a system message advising that your shopping privileges have been removed. If this occurs, please contact InfiRay Technologies Pty Ltd directly (email address is to be advised). Termination of this Agreement shall be effective the day notice is received or such later date as specified in the notice.
InfiRay Technologies Pty Ltd may give notice to You by electronic mail, conventional mail to your address contained in the membership registration information or notice posting on the InfiRay Technologies Pty Ltd website. You may give notice to InfiRay Technologies Pty Ltd by electronic mail to (email address is to be advised)
InfiRay Technologies Pty Ltd may run promotions via fixed price discounts or offering percentage off. Coupon codes may not be used in conjunction with any running offer.
PROVISIONS ARE SEVERABLE
Each provision of this Agreement (including these Conditions) are severable. Severance does not affect any other provisions.
Queensland LAW APPLIES
The laws of QLD Govern this Agreement.